Sky Store On Sky Go

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On your Sky box: For Sky TV customers with black Sky+ box connected to broadband. Buy & Keep unavailable on some older boxes - see sky.com/boxcompatibility. Requires On Demand self set-up using built-in WiFi or own cable or On Demand connector (£21.95 - limits apply). Downloads take several minutes or longer to start viewing if speed less than 6 Mbps (HD) or 2Mbps (SD). Sky+ subscription needed for ongoing access to downloaded copy. 3D: 3DTV and activation required. On skystore.com: Requires connected compatible device and software (see skystore.com/help). Register up to 4 devices; a title can be streamed to 1 (rent) or 2 (Buy & Keep) at a time. Minimum required speed for streaming 2.5Mbps (SD) or 5Mbps (HD). HD option not available when renting and is not supported for Buy & Keep on some devices/set-ups. Rentals cannot be downloaded. Buy & Keep downloads unavailable on NOW TV, Roku and YouView boxes. General: 18+. UK/Ireland only. Rent from £2.99-£9.99. Buy & Keep from £7.99-£13.99. Downloading and streaming count towards usage cap. Buy & Keep DVD delivery usually within 5 working days from official DVD release date. Further terms apply. The movies featured on this page might not be available for rental or Buy & Keep yet.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

Sky Go has been supported on a Chromebook since earlier in the year so all you should need to do is to install the app from the Play Store. If someone has helped you then please click on the LIKES button in their post. Sky Go Watch TV on any device. click to open detail panel. SkyMall works to help consumers save money on our largest scale ever. We work with over 10,000 merchants across the US to generate thousands of deals & coupons. There are different ways on how to cast Sky Go to Chromecast. You may follow any of the methods listed below. Choose the more convenient or what works for you best. Through a Chromecast Sky Go App. Chromecast Sky Go is the newest component that the company added to its service to be able to accommodate more requests from its customers. To sign in and start watching TV, Sky customers will need a Sky iD and a Sky Go Extra subscription. Sky Go Extra enables Sky customers to stream live and on demand TV on your games console. Plus, it also allows you to download great entertainment, movies and Box Sets to compatible mobiles, tablets and laptops, depending on your Sky TV subscription.

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

Sky Store On Sky Go Login

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Sky

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Store

b) If you’re on Mac

Install Sky Go

Sky
  1. On your desktop, click Go and click Applications.

  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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